Our VEC 3.27 release is now live! 

🔧 Key Improvement & Fixes

This VEC 3.27 release prepares for an upcoming change to our PTC Admin Center that enables a new Product Admin user role. In an upcoming release of the PTC Admin Center -- it will enable customers to separate administration responsibilities between Org Admins responsible for overall administration of their licensed PTC products and users for their company vs. Product Admins responsible for product-specific administration responsibilities such as managing user access for a product.

See additional improvements & fixes details in our What's New (Help Center) publication.

⚠ Upcoming Changes

1. End of support for Vuforia Vantage on RealWear on December 1, 2026 -- reminder for those who missed our announcement. Go here to read the full announcement.

If you have any questions about these updates, please don't hesitate to reach out.

Thank you for being part of the Vuforia Expert Capture community!

- The Vuforia Expert Capture Team

We are happy to announce 3.26 Vantage for iOS is now available through the Apple App Store. This is a follow-up from our previous announcement (here) where we noted our 3.26 Vantage for iOS was not yet available.

As a reminder from our previous announcement - customers should update to this 3.26 version as soon as possible to be ready for our 3.27 release next month:

We are requiring customers to update their Vantage mobile and eyewear apps to be ready for our upcoming server release (3.27). Using the latest available version ensures full compatibility, security, and support. Official support is limited to the current version and the one directly preceding it, and earlier versions may experience intermittent issues or fail to operate reliably.

If you have any questions about these updates, please don't hesitate to reach out.

Thank you for being part of the Vuforia Expert Capture community!

- The Vuforia Expert Capture Team

Our VEC 3.26 release is now live! 

🔧 Key Improvement & Fixes

• E-Signatures on review & approval improvement -- any federated user can now e-sign if entitled and functionally consistent with E-Signatures for playback. Previously, customers needed to request their domain to be added to an allowed list.
• Improved E-Signature details in Vuforia Insights -- .csv exports now include E-Signature metadata; and users can now filter their Insights view based on E-Signature status.

...and various improvements & fixes to keep our product up-to-date to keep things running smooth and safe for you! See additional details in our What's New (Help Center) publication.

📣 Update your Mobile & Eyewear apps!

We are requiring customers to update their Vantage mobile and eyewear apps to be ready for our upcoming server release (3.27). Using the latest available version ensures full compatibility, security, and support. Official support is limited to the current version and the one directly preceding it, and earlier versions may experience intermittent issues or fail to operate reliably.

NOTE: The release of Vantage iOS through the Apple App Store is currently pending. We will issue a subsequent announcement as soon as Vantage iOS becomes available.

⚠ Important Upcoming Changes

Please be aware of the upcoming changes:

1. Scheduled downtime with our 3.27 (July) release -- reminder of our scheduled downtime announcement (here) where Vuforia Expert Capture will be temporarily unavailable on Tuesday, July 14 from 12:30 AM - 1:30 AM ET (4:30 AM - 5:30 AM GMT).
2. End of support for x-api-key with our 3.27 (July) release -- with our 3.27 release will end support for x-api-key and API customers will be required to use Service Principals to access our APIs. Go here to learn how to setup Service Principals for your Org. The x-api-key was enabled initially as a temporary solution for early API customers.
3. End of support for Vuforia Vantage on RealWear on December 1, 2026 -- reminder for those who missed our announcement. Go here to read the full announcement.

If you have any questions about these updates, please don't hesitate to reach out.

Thank you for being part of the Vuforia Expert Capture community!

- The Vuforia Expert Capture Team

We are sending this notice to inform you our decision to end our support for Vuforia Vantage for RealWear on December 1, 2026.

For context - the decision was based on observing declining adoption and use of RealWear (and eyewear devices, in general) when viewing procedures. At the same time, we have observed our customers increase their use towards readily familiar and more accessible mobile devices (and, specifically, iOS and Android tablets and phones).

Please note we will continue to support and encourage use of Vuforia Capture on RealWear for authoring procedures.

Should you have questions or feedback - please contact your account representative.

Sincerely,

The Vuforia Team

NOTE: The announcement below was intended to be delivered last Thu (Jan 29). It was delayed due to an issue with our service provider handling these announcements. Apologies for the delay in our announcement!

We are excited to announce our 3.25 release is now live! 

New Features

• E-Signatures for Procedure Execution (for GMP customers) -- Authors can now require Vantage users for an E-Signature when submitting procedure execution data. E-Signatures provides GMP customers another control point in their efforts to make and keep their products safe for people. In addition, Managers can see if and when an E-Signature was captured in our Insights module.

• New Product Setting for Preview control -- Admins can now disable the preview option in Vantage. This control prevents untracked use of procedures by workers (which could be flagged as a risk during audits). 

UX improvements

You should experience faster loading of your list of procedures and assets in our Editor! In particular, it should be noticeable when browsing folders to see your list of procedures and assets in them.

Reminder: Content Delivery Network (CDN) Change

We changed over to a different Content Delivery Network (CDN) service used to deliver Vuforia content (including images, videos, 3D models and published procedures). If you have not yet done so already - please verify and update your firewall settings have the following domains on your allowlist:

• *.vuforia.com
• atomiclioncms-cbadesg9e0fmaucz.a03.azurefd.net
• atomiclioncmseu-a0htf5hbfkaxfff4.a03.azurefd.net

PTC Learning Connector Training Material for Vuforia Expert Capture

...and in case you missed our last update. Take a look at these recently produced training material to maximize your understanding and use of Vuforia Expert Capture's capabilities and features. This training material includes "how to" guides with videos to show you how to setup and use. 

• Vuforia Expert Capture – The Complete How-To Guide -- walks you through authoring procedures, leveraging advanced 3D and AI features, and managing Vuforia Expert Capture, with step-by-step instructions, videos, and screenshots for each key function.
• Vuforia Expert Capture for Viewers -- focuses on frontline worker access and execution of procedures, using advanced 3D and AI capabilities (includes submitting session reports).

If you have any questions about these updates, please don't hesitate to reach out.

Thank you for being part of the Vuforia Expert Capture community!

- The Vuforia Expert Capture Team

We are excited to announce our 3.25 release is now live! 

New Features

• E-Signatures for Procedure Execution (for GMP customers) -- Authors can now require Vantage users for an E-Signature when submitting procedure execution data. E-Signatures provides GMP customers another control point in their efforts to make and keep their products safe for people. In addition, Managers can see if and when an E-Signature was captured in our Insights module.

• New Product Setting for Preview control -- Admins can now disable the preview option in Vantage. This control prevents untracked use of procedures by workers (which could be flagged as a risk during audits). 

UX improvements

You should experience faster loading of your list of procedures and assets in our Editor! In particular, it should be noticeable when browsing folders to see your list of procedures and assets in them.

Reminder: Content Delivery Network (CDN) Change

We changed over to a different Content Delivery Network (CDN) service used to deliver Vuforia content (including images, videos, 3D models and published procedures). If you have not yet done so already - please verify and update your firewall settings have the following domains on your allowlist:

• *.vuforia.com
• atomiclioncms-cbadesg9e0fmaucz.a03.azurefd.net
• atomiclioncmseu-a0htf5hbfkaxfff4.a03.azurefd.net

PTC Learning Connector Training Material for Vuforia Expert Capture

...and in case you missed our last update. Take a look at these recently produced training material to maximize your understanding and use of Vuforia Expert Capture's capabilities and features. This training material includes "how to" guides with videos to show you how to setup and use. 

• Vuforia Expert Capture – The Complete How-To Guide -- walks you through authoring procedures, leveraging advanced 3D and AI features, and managing Vuforia Expert Capture, with step-by-step instructions, videos, and screenshots for each key function.
• Vuforia Expert Capture for Viewers -- focuses on frontline worker access and execution of procedures, using advanced 3D and AI capabilities (includes submitting session reports).

If you have any questions about these updates, please don't hesitate to reach out.

Thank you for being part of the Vuforia Expert Capture community!

- The Vuforia Expert Capture Team

We are excited to announce our 3.24 release is now live! 

UX improvements

• The Vuforia Editor and Vantage Web video player now uses the browser's default player controls. A secondary progress bar will now be visible to show much of the video is buffered. This progress indicator helps customers who have been experiencing video playback buffering issues where they can see if their network is unable to stay ahead of the playback rate.
• The Step Check dashboard now provides explanatory text in the upload dialog to clarify the purpose of custom image uploads. As a reminder - the custom image uploads are to set a focus area (and those images are not used for standard Step Check training). 

Upcoming Content Delivery Network (CDN) Change

We are changing over to a different Content Delivery Network (CDN) service  used to deliver Vuforia content (including images, videos, 3D models and published procedures). To ensure uninterrupted access to Vuforia content all clients, including those using API integrations, must update their firewall settings in preparation for an upcoming change to our Content Delivery Network (CDN) by adding the following domains to their allowlist:

• *.vuforia.com
• atomiclioncms-cbadesg9e0fmaucz.a03.azurefd.net
• atomiclioncmseu-a0htf5hbfkaxfff4.a03.azurefd.net

API Pagination Required for /reports

The all parameter has now been removed from the /reports API. Pagination is now mandatory for retrieving long result lists. For more information, see the “Pagination Results” section in Make the API Call.

PTC Learning Connector Training Material for Vuforia Expert Capture

Finally - we encourage you to look at our newly produced training material to maximize your understanding of Vuforia Expert Capture's capabilities and features. This training material includes "how to" guides with videos to show you how to setup and use. 

• Vuforia Expert Capture – The Complete How-To Guide -- walks you through authoring procedures, leveraging advanced 3D and AI features, and managing Vuforia Expert Capture, with step-by-step instructions, videos, and screenshots for each key function.
• Vuforia Expert Capture for Viewers -- focuses on frontline worker access and execution of procedures, using advanced 3D and AI capabilities (includes submitting session reports).

If you have any questions about these updates, please don't hesitate to reach out.

Thank you for being part of the Vuforia Expert Capture community!

- The Vuforia Expert Capture Team