We are sending this notice to inform you our decision to end our support for Vuforia Vantage for RealWear on December 1, 2026.

For context - the decision was based on observing declining adoption and use of RealWear (and eyewear devices, in general) when viewing procedures. At the same time, we have observed our customers increase their use towards readily familiar and more accessible mobile devices (and, specifically, iOS and Android tablets and phones).

Please note we will continue to support and encourage use of Vuforia Capture on RealWear for authoring procedures.

Should you have questions or feedback - please contact your account representative.

Sincerely,

The Vuforia Team

NOTE: The announcement below was intended to be delivered last Thu (Jan 29). It was delayed due to an issue with our service provider handling these announcements. Apologies for the delay in our announcement!

We are excited to announce our 3.25 release is now live! 

New Features

• E-Signatures for Procedure Execution (for GMP customers) -- Authors can now require Vantage users for an E-Signature when submitting procedure execution data. E-Signatures provides GMP customers another control point in their efforts to make and keep their products safe for people. In addition, Managers can see if and when an E-Signature was captured in our Insights module.

• New Product Setting for Preview control -- Admins can now disable the preview option in Vantage. This control prevents untracked use of procedures by workers (which could be flagged as a risk during audits). 

UX improvements

You should experience faster loading of your list of procedures and assets in our Editor! In particular, it should be noticeable when browsing folders to see your list of procedures and assets in them.

Reminder: Content Delivery Network (CDN) Change

We changed over to a different Content Delivery Network (CDN) service used to deliver Vuforia content (including images, videos, 3D models and published procedures). If you have not yet done so already - please verify and update your firewall settings have the following domains on your allowlist:

• *.vuforia.com
• atomiclioncms-cbadesg9e0fmaucz.a03.azurefd.net
• atomiclioncmseu-a0htf5hbfkaxfff4.a03.azurefd.net

PTC Learning Connector Training Material for Vuforia Expert Capture

...and in case you missed our last update. Take a look at these recently produced training material to maximize your understanding and use of Vuforia Expert Capture's capabilities and features. This training material includes "how to" guides with videos to show you how to setup and use. 

• Vuforia Expert Capture – The Complete How-To Guide -- walks you through authoring procedures, leveraging advanced 3D and AI features, and managing Vuforia Expert Capture, with step-by-step instructions, videos, and screenshots for each key function.
• Vuforia Expert Capture for Viewers -- focuses on frontline worker access and execution of procedures, using advanced 3D and AI capabilities (includes submitting session reports).

If you have any questions about these updates, please don't hesitate to reach out.

Thank you for being part of the Vuforia Expert Capture community!

- The Vuforia Expert Capture Team

We are excited to announce our 3.25 release is now live! 

New Features

• E-Signatures for Procedure Execution (for GMP customers) -- Authors can now require Vantage users for an E-Signature when submitting procedure execution data. E-Signatures provides GMP customers another control point in their efforts to make and keep their products safe for people. In addition, Managers can see if and when an E-Signature was captured in our Insights module.

• New Product Setting for Preview control -- Admins can now disable the preview option in Vantage. This control prevents untracked use of procedures by workers (which could be flagged as a risk during audits). 

UX improvements

You should experience faster loading of your list of procedures and assets in our Editor! In particular, it should be noticeable when browsing folders to see your list of procedures and assets in them.

Reminder: Content Delivery Network (CDN) Change

We changed over to a different Content Delivery Network (CDN) service used to deliver Vuforia content (including images, videos, 3D models and published procedures). If you have not yet done so already - please verify and update your firewall settings have the following domains on your allowlist:

• *.vuforia.com
• atomiclioncms-cbadesg9e0fmaucz.a03.azurefd.net
• atomiclioncmseu-a0htf5hbfkaxfff4.a03.azurefd.net

PTC Learning Connector Training Material for Vuforia Expert Capture

...and in case you missed our last update. Take a look at these recently produced training material to maximize your understanding and use of Vuforia Expert Capture's capabilities and features. This training material includes "how to" guides with videos to show you how to setup and use. 

• Vuforia Expert Capture – The Complete How-To Guide -- walks you through authoring procedures, leveraging advanced 3D and AI features, and managing Vuforia Expert Capture, with step-by-step instructions, videos, and screenshots for each key function.
• Vuforia Expert Capture for Viewers -- focuses on frontline worker access and execution of procedures, using advanced 3D and AI capabilities (includes submitting session reports).

If you have any questions about these updates, please don't hesitate to reach out.

Thank you for being part of the Vuforia Expert Capture community!

- The Vuforia Expert Capture Team

We are excited to announce our 3.24 release is now live! 

UX improvements

• The Vuforia Editor and Vantage Web video player now uses the browser's default player controls. A secondary progress bar will now be visible to show much of the video is buffered. This progress indicator helps customers who have been experiencing video playback buffering issues where they can see if their network is unable to stay ahead of the playback rate.
• The Step Check dashboard now provides explanatory text in the upload dialog to clarify the purpose of custom image uploads. As a reminder - the custom image uploads are to set a focus area (and those images are not used for standard Step Check training). 

Upcoming Content Delivery Network (CDN) Change

We are changing over to a different Content Delivery Network (CDN) service  used to deliver Vuforia content (including images, videos, 3D models and published procedures). To ensure uninterrupted access to Vuforia content all clients, including those using API integrations, must update their firewall settings in preparation for an upcoming change to our Content Delivery Network (CDN) by adding the following domains to their allowlist:

• *.vuforia.com
• atomiclioncms-cbadesg9e0fmaucz.a03.azurefd.net
• atomiclioncmseu-a0htf5hbfkaxfff4.a03.azurefd.net

API Pagination Required for /reports

The all parameter has now been removed from the /reports API. Pagination is now mandatory for retrieving long result lists. For more information, see the “Pagination Results” section in Make the API Call.

PTC Learning Connector Training Material for Vuforia Expert Capture

Finally - we encourage you to look at our newly produced training material to maximize your understanding of Vuforia Expert Capture's capabilities and features. This training material includes "how to" guides with videos to show you how to setup and use. 

• Vuforia Expert Capture – The Complete How-To Guide -- walks you through authoring procedures, leveraging advanced 3D and AI features, and managing Vuforia Expert Capture, with step-by-step instructions, videos, and screenshots for each key function.
• Vuforia Expert Capture for Viewers -- focuses on frontline worker access and execution of procedures, using advanced 3D and AI capabilities (includes submitting session reports).

If you have any questions about these updates, please don't hesitate to reach out.

Thank you for being part of the Vuforia Expert Capture community!

- The Vuforia Expert Capture Team

Thank you,

The Vuforia Expert Capture Team

We’re excited to share that Vuforia Expert Capture 3.22.0 is now available! This release focuses on making authoring faster and more intuitive, improving upload reliability, and enhancing approval workflows — all while continuing to streamline the user experience across the platform. Read on to learn more.

Vuforia Editor

This release introduces several enhancements that make procedure creation more intuitive, approval workflows more transparent, and uploads more reliable:

• Faster Authoring Workflow: A new Create Procedure button and improved icon labels make it easier to go from capture to procedure.
• Improved Approval Management: Clear warnings now appear when reordering or adding approvers mid-workflow to avoid unintentional resets.
• Easier Part Set Assignment: Add parts to a set directly from the 3D Viewer’s right-click menu, with smarter tooltips and button behavior.
• More Reliable Uploads & Error Messaging: Uploads now retry after network issues, and error messages clearly explain file type issues.

Vuforia Vantage

This update also brings usability improvements to the web experience, helping users navigate procedures more efficiently:

• Keyboard Shortcuts for Faster Navigation:
  Use the down arrow to move to the next step and the up arrow to return to the previous step—making desktop navigation smoother.

External API

To ensure consistency and align with best practices, this release includes an important change to how procedure execution data is accessed:

• GET Method Removed: The GET route for accessing procedure execution data (/customer-events//report) has been permanently removed. Please use the POST method going forward.

For full documentation and more information, please visit the Release Notes.

Thank you for choosing Vuforia. We’re committed to continuously improving your experience so you can deliver high-quality procedures with ease.

- The Vuforia Expert Capture Team

We are excited to announce that our next release, 3.21.0, is now live! This release includes updates that work cohesively together to improve your experience authoring, viewing, and reviewing when utilizing Vuforia Expert Capture.

Vuforia Editor: More Control, Flexibility, & Automation 

We've made multiple improvements to Editor that make the editor experience smoother and more adaptable: 

• Replace Entire 3D Models: You can now fully replace a 3D model file in a procedure—not just its state. Existing markers will be retained when possible (if referenced surfaces still exist), making it easier to update procedures with newer model revisions.
• Additional Font Sizes: The image editor now supports a broader range of font sizes for greater customization.
• Improved Email Alerts: Participants now automatically receive email notifications when it’s their turn to review and approve a procedure, keeping the process moving and everyone informed.

Vuforia Vantage: Smarter Viewing, Better Navigation

We’ve added new capabilities to enhance the end-user experience in Vantage, especially in web view:

• Distinguish Parts Within a Step: Authors can define specific highlight colors per part, per step. Vantage users can still override them—but only within the current step.
• Flashlight Toggle: A new option in the procedure menu lets you enable or disable the device flashlight.
• Vantage (Web) Improvements: In the web version, users will now see a back button to return to the Library, can sort procedures by title or publish date, and use a new search bar to find procedures by title—now with publish date and version info displayed.

Distribution Center: Ensure Tracking of Use On the Shop Floor

• Preview Control: Managers and admins can now disable Preview capabilities across mobile and web apps via the Distribution Center—preventing untracked use of published procedures in Vuforia Vantage and ensuring all executions are captured within Insights reports.

New URLs for Vuforia Expert Capture

Action Required: Our next Expert Capture Release (targeted for June 24th) will officially introduce new URLs. To ensure a smooth transition, please do the following by June 24th:

1. Test & verify our new target URLs are accessible in case your company or locations are filtering URLs in your firewall:
   • https://vuforia.portal.ptc.com
   • https://api.portal.ptc.com
2. Update our Vantage app(s) on mobile and eyewear devices to 3.21 (or above).

There is no need to update your existing browser bookmarks. URLs referencing original URLs (vuforia.ptc.com) will be automatically re-directed to our new URLs above. We have made the new target URLs available with this release to help you test & verify now. 

If you have any questions about these updates, please don't hesitate to reach out. We look forward to our next release and delivering continued innovation!

Thank you for being part of the Vuforia Expert Capture community!

- The Vuforia Expert Capture Team

Hello Vuforia Expert Capture Customers,

Starting Monday, May 12, 2025 - PTC will change the website addresses for all products on its SaaS platform to use one global domain (*.portal.ptc.com). We are providing this announcement to provide time for your IT & Network team to update their network configurations. This will eliminate risk of disruption to your users that need access to Vuforia Expert Capture's applications such as: 

• Vuforia Editor
• Vuforia Distribution Center
• Vuforia Vantage (iOS, Android, Hololens 2, RealWear and Apple Vision Pro*)
• Vuforia Insights

What You Need To Do

Inform your IT & Network teams Vuforia Expert Capture will be under vuforia.portal.ptc.com (instead of vuforia.ptc.com) If your company performs URL filtering, then ask them to add *.portal.ptc.com to their allow lists if wildcard domains are supported. Otherwise, ensure these specific URLs are added to your allow lists to ensure uninterrupted access to Vuforia Expert Capture apps:

• https://vuforia.portal.ptc.com
• https://api.vuforia.portal.ptc.com

Additional Notes & Tips

1. PTC Admin Center is already under portal.ptc.com (no change needed).
2. PTC Start Page is also already under portal.ptc.com (no change needed).
3. Updating bookmarks is encouraged.

One More Thing

Our 3.19.1 hotfix release supported a change in Microsoft Azure's Content Delivery Network (CDN) service is now delivering assets (videos, images) from:

• U.S: https://atomiclioncms.azureedge.net
• Europe: https://atomiclioncmseu1.azureedge.net

While you are updating your network configuration - please add the CDN domains to your allow lists. Our Help Center network configuration guide (see here) will be updated soon to also reflect the change above.

Thank you, 

The Vuforia Expert Capture Team

Here's a spotlight on what's new in the Vuforia Expert Capture 3.20.0 release:

Mobile Capture is Now Available

With our first release of the new year, we are excited to announce Mobile Capture is now generally available to customers. Mobile Capture enables customers to scale operations by allowing them to capture, collect, and document content in real-time, using the phones and tablets you already have.

By streamlining each step, Mobile Capture empowers frontline workers to document their know-how by capturing and collecting steps and assets, providing the authors with the necessary information to produce and publish digital work instructions. No more physical manuals – just instant help!

 Learn More About Mobile Capture

Step Check Gains Further Enhancements

Building on the momentum of release 3.19.0, we are delighted to introduce new enhancements to Step Check, all aimed at furthering customer efficiency. Now, step checks can be shared between steps within the same procedure. For example, users can select a Step Check from a different step to carry over or discard for existing training data. Additionally, users can link or unlink steps as needed, anytime.

Moreover, users now have greater manual control! The Step Check thumbnail image for Pass or Fail State can be manually selected from an existing image via the image’s three-dot menu.

 Learn More About Step Check 

But that's not all!

With each release, we introduce numerous enhancements. Here are some additional key highlights from the latest update:

• Model Target Tracking has been enhanced to be more robust with smooth, untextured surfaces, such as cars or pressed sheet metal parts.
• Part Markers visualization has been improved. Previously, the interiors of parts were rendered, which could clutter the view. Now, the insides are no longer shown, making the visualization simpler and more intuitive, particularly for complex parts. Additionally, outlines of two-part markers will now be merged if they overlap within the camera view.

Release Notes

To see the full list, detailed info, and how to use these new improvements and fixes, check out the full release notes:

Full Release Notes

Coming Soon

In our upcoming 3.21 release (planned for mid-May) - we will have updated domains for improved access control & management on your behalf. Please inform your IT & Network Administrators to allow access to the following URLs: https://vuforia.portal.ptc.co and https://api.portal.ptc.com (replacing our current URLs: https://vuforial.ptc.com and https://api.ptc.com). We will provide another reminder with more details in April to help prepare you for this change.