Hello Vuforia Expert Capture Customers,

Starting Monday, May 12, 2025 - PTC will change the website addresses for all products on its SaaS platform to use one global domain (*.portal.ptc.com). We are providing this announcement to provide time for your IT & Network team to update their network configurations. This will eliminate risk of disruption to your users that need access to Vuforia Expert Capture's applications such as: 

• Vuforia Editor
• Vuforia Distribution Center
• Vuforia Vantage (iOS, Android, Hololens 2, RealWear and Apple Vision Pro*)
• Vuforia Insights

What You Need To Do

Inform your IT & Network teams Vuforia Expert Capture will be under vuforia.portal.ptc.com (instead of vuforia.ptc.com) If your company performs URL filtering, then ask them to add *.portal.ptc.com to their allow lists if wildcard domains are supported. Otherwise, ensure these specific URLs are added to your allow lists to ensure uninterrupted access to Vuforia Expert Capture apps:

• https://vuforia.portal.ptc.com
• https://api.vuforia.portal.ptc.com

Additional Notes & Tips

1. PTC Admin Center is already under portal.ptc.com (no change needed).
2. PTC Start Page is also already under portal.ptc.com (no change needed).
3. Updating bookmarks is encouraged.

One More Thing

Our 3.19.1 hotfix release supported a change in Microsoft Azure's Content Delivery Network (CDN) service is now delivering assets (videos, images) from:

• U.S: https://atomiclioncms.azureedge.net
• Europe: https://atomiclioncmseu1.azureedge.net

While you are updating your network configuration - please add the CDN domains to your allow lists. Our Help Center network configuration guide (see here) will be updated soon to also reflect the change above.

Thank you, 

The Vuforia Expert Capture Team

Here's a spotlight on what's new in the Vuforia Expert Capture 3.20.0 release:

Mobile Capture is Now Available

With our first release of the new year, we are excited to announce Mobile Capture is now generally available to customers. Mobile Capture enables customers to scale operations by allowing them to capture, collect, and document content in real-time, using the phones and tablets you already have.

By streamlining each step, Mobile Capture empowers frontline workers to document their know-how by capturing and collecting steps and assets, providing the authors with the necessary information to produce and publish digital work instructions. No more physical manuals – just instant help!

 Learn More About Mobile Capture

Step Check Gains Further Enhancements

Building on the momentum of release 3.19.0, we are delighted to introduce new enhancements to Step Check, all aimed at furthering customer efficiency. Now, step checks can be shared between steps within the same procedure. For example, users can select a Step Check from a different step to carry over or discard for existing training data. Additionally, users can link or unlink steps as needed, anytime.

Moreover, users now have greater manual control! The Step Check thumbnail image for Pass or Fail State can be manually selected from an existing image via the image’s three-dot menu.

 Learn More About Step Check 

But that's not all!

With each release, we introduce numerous enhancements. Here are some additional key highlights from the latest update:

• Model Target Tracking has been enhanced to be more robust with smooth, untextured surfaces, such as cars or pressed sheet metal parts.
• Part Markers visualization has been improved. Previously, the interiors of parts were rendered, which could clutter the view. Now, the insides are no longer shown, making the visualization simpler and more intuitive, particularly for complex parts. Additionally, outlines of two-part markers will now be merged if they overlap within the camera view.

Release Notes

To see the full list, detailed info, and how to use these new improvements and fixes, check out the full release notes:

Full Release Notes

Coming Soon

In our upcoming 3.21 release (planned for mid-May) - we will have updated domains for improved access control & management on your behalf. Please inform your IT & Network Administrators to allow access to the following URLs: https://vuforia.portal.ptc.co and https://api.portal.ptc.com (replacing our current URLs: https://vuforial.ptc.com and https://api.ptc.com). We will provide another reminder with more details in April to help prepare you for this change.

Here's a spotlight on what's new in the Vuforia Expert Capture 3.19.0 release:

APIs and Integrations:
Self-Service with PTC Service Principals 

We have been tirelessly working under the hood to make our APIs more expansive and easier to use so that you can integrate as-run procedure data or procedure execution data with your systems and workflows. In this release, we are happy to announce that our APIs are now compatible with PTC Service Principles. With service principals, admins can go into the PTC Admin Center, create the service principals, and immediately use the APIs. No requests to tech support, no waiting—just immediate self-service APIs when you need them!

Where can I use procedure data?

Our APIs offer access to a list of published procedures and retrieve run data and image feedback based on a procedure ID or serial number. Get started with our new APIs today to make AR an essential part of your workflow by connecting to other business systems, for example:

• Connect to your Learning Management system to ensure your employees have met training requirements before starting new tasks in the field. 
• Connect to your Field Service Management System to record the completion of procedures executed as part of service and maintenance tickets.
• Connect to your servers to store an audit history of the procedure and step completion status (pass/fail), including images captured during execution, for proof that work was completed as expected.
• Connect to other work systems to enable frontline workers to directly access the Vuforia Expert capture catalog in their daily task management tool. 

 How to Create and Manage Service Principles

But that's not all!

With each release, we have a ton of new improvements. Here are just a few other highlights from the last releases:

• Step Check™ Auto-Proceed on 'Pass' or 'Fail' - Authors can now configure Step Check to auto-proceed when the work was done correctly (pass) or incorrectly (fail).
• iOS/Android  - Improved highlighting effect makes it easier for your workers to see through highlighted objects and not obstruct their view of the real-world object.
• Depreciation: GET Method for Accessing Procedure Execution Data - Please be aware that the GET method for Accessing Procedure Execution Data will be deprecated in the 3.21.0 release (early 2025). Going forward, we recommend using the POST method.

Release Notes

To see the full list, detailed info, and how to use these new improvements and fixes, check out the full release notes:

Full Release Notes

Here's a spotlight on what's new in the Vuforia Expert Capture 3.18.0 release:

New: SSO Auto Provisioning
 The fastest way to give your users access 

We are excited to announce that SSO auto provisioning is now available for Vuforia Expert Capture! If you are an administrator, you will now find the option to add SSO auto provisioning to your environment. Once activated, any new users who authenticate via SSO will automatically be added to your organization with the appropriate system role. 

This is great news for admins looking to remove a layer of overhead when adding new users. Not to mention, it is the fastest way for users to get the information they need. Simply sign in with SSO for immediate access to view a procedure. No more requests or waiting—just instant access. 

 How to Enable SSO Auto Provisioning

Step Check:
New enhancements for more efficient work 

For this release, we have launched enhancements to help users get more out of Step Check while spending less time in setup and review:

• New Filter options - the following new filter options are available from the Filter menu on the Step Check dashboard: 'Unsure', 'Guided Training', and 'Continued Training'. 
  • The 'Guided Training' and 'Continued Training' filters are a great new addition for anyone looking to optimize their Step Check procedures by first analyzing the efficiency of your training images. 
  • You can also now use the 'Usure' filter to compile a list of all collected images that could not be identified as a "Pass" or "Fail" - another great starting point to help you decide if you need to improve object training, light conditions or other conditions for your procedure.
• Step Check guided training on iOS/Android  - The Step Check guided training dome now automatically scales with the distance to the object to give users more flexibility when training Step Check.

This release is packed with a bunch of these little gems to help you work more efficiently. To view the full list of Step Check enhancements, click below to view our complete release notes. 

Full Release Notes

But that's not all!

With each release, we have a ton of new improvements. Here are just a few other highlights from the last releases:

• Switch Organizations - Users can now switch organizations from the web app.
• Vuforia Editor  - An issue was resolved where a 3D procedure with more than 200 custom views was able to be sent for approval, even though the technical limit for custom views was 200.
• Vuforia Editor - An issue was resolved where the selection drop-down sometimes displayed the location names of the other procedure's Capture when switching from a newly created Capture-based procedure to a procedure with a different Capture.

Release Notes

To see the full list, detailed info, and how to use these new improvements and fixes, check out the full release notes:

Full Release Notes

Here's a spotlight on what's new in the Vuforia Expert Capture 3.17.0 release:

New Feature: Step Check™ for Part Markers
 Faster step creation with improved accuracy & robustness 

If you love using Part Markers to identify critical components in your procedures, get ready to be excited by utilizing Step Check to perform AI-enhanced quality inspections directly on your Part Markers. This makes it quicker and easier to create your Step Check procedures - simply click the part you want to enable for Step Check, and you are done! Enabling Part Markers for your end users also allows them to perform checks quicker and easier - since the part itself is enabled for Step Check, they now have a full 360° range of view around the entire part and our AI will guide them to the most optimal viewpoint.

But that's not all! To make Step Check for Part Markers possible, we have done some serious work under the hood to improve our in-house AI. The result is improved accuracy and robustness for you and your users, especially when dealing with cases where the viewing direction is essential.

Try Step Check™ in Editor         How to Enable for a Procedure

But that's not all!

With each release, we have a ton of new improvements. Here are just a few other highlights from the last releases:

• Automatic Image Feedback - is now enabled by default when a step is set to Pass/Fail with Step Check.
• iOS/Android  - When using multiple part markers, the wayfinder is now only shown if all markers are occluded.
• iOS/Android - When a Step Check step has both Auto Proceed and Require Image Feedback enabled, the step will proceed automatically after a pass result is given and the required feedback image has been taken by the user.

Release Notes

To see the full list, detailed info, and how to use these new improvements and fixes, check out the full release notes:

Full Release Notes

Here's a spotlight on what's new in the Vuforia Expert Capture 3.16.0 release:

Improvements & Bug Fixes: 
A clean-up to make room for more exciting features

We took the chance to use this release to clean up a bunch of those pesky bugs and implement some of the most requested improvements. So keep the feedback coming (via the community or your Vuforia contact person - we hear you!) and your eyes open for future releases.

To see the full list, detailed info, and how to use these new improvements and fixes, check out the full release notes:

Full Release Notes

Here's a spotlight on what's new in the Vuforia Expert Capture 3.15.0 release:

Improvements & Bug Fixes: 
A clean-up to make room for more exciting features

We took the chance to use this release to clean up a bunch of those pesky bugs and implement some of the most requested improvements. So keep the feedback coming (via the community or your Vuforia contact person - we hear you!) and your eyes open for future releases.

To see the full list, detailed info, and how to use these new improvements and fixes, check out the full release notes:

Full Release Notes

Here's a spotlight on what's new in the Vuforia Expert Capture 3.14.0 release:

Procedure Download:
 Share and archive procedure data 

For this release, we have launched a new ability to generate a simplified download of procedure source content. This new feature ensures that colleagues across your organization can access your procedure source content for data access, retention, and archiving purposes. You can now find the download functionality in the PUBLISH tab and the VERSIONS AND HISTORY table, which downloads a .zip containing a .html file. Moreover, you will be happy to know that this more robust procedure download is possible for any current or previously published versions.  

Learn How

APIs and Integrations:
 Get connected to your procedure data 

In the last release, we introduced new API and Integration functionality, an area where you can expect continued development. In this release, we have introduced new filtering options to get your desired data with less logic and development on your side. We have also made some changes to existing methods - to find out more, simply check out our complete list of API updates. 

Read more: Latest API updates

• Connect to your Learning Management System to ensure your employees are ready for their next task by retrieving the completion status of procedures.
• Connect to your Field Service Management System to record the completion of procedures executed as part of service and maintenance tickets.
• Connect to your servers to store an audit history of the procedure and step completion status (pass/fail), including images captured during execution, for proof that work was completed as expected.
• Connect to other work systems to enable frontline workers to directly access the Vuforia Expert capture catalog in their daily task management tool.

Get started with APIs

But that's not all!

With each release, we have a ton of new improvements. Here are just a few other highlights from the last releases:

• Step Check - The Automatic Image Feedback feature has been updated to reduce the number of blurry images captured.
• Step Check - Authors with read permissions can now see the confidence value for a Step Check and use the filters on the Step Check dashboard.
• Audit history - Additional data columns are available in the Audit History Table -  now including changes to your organization.

Release Notes

To see the full list, detailed info, and how to use these new improvements and fixes, check out the full release notes:

Full Release Notes

Here's a spotlight on what's new in the Vuforia Expert Capture 3.13.0 release:

New APIs and Integrations:
 Get connected to your procedure data 

We love APIs and integrations just as much as anyone. Connecting data has enormous potential to open the floodgates to even greater efficiency by leveraging procedure insights in other systems. We have been busy working under the hood to expand APIs to our users, and in this release, we are happy to introduce our APIs. This is just the first of many API updates, so watch this space! 

Where can I use procedure data?

Connect your procedure data to other systems to immediately expand your understanding beyond simple usage. Our APIs now offer access to a list of published procedures, and based on a procedure ID or serial number, can retrieve run data, and image feedback. Get started with our new APIs today to make AR an essential part of your product lifecycle by connecting to other business systems, for example:

• Connect to your Learning Management System to ensure your employees are ready for their next task by retrieving the completion status of procedures.
• Connect to your Field Service Management System to record the completion of procedures executed as part of service and maintenance tickets.
• Connect to your servers to store an audit history of the procedure and step completion status (pass/fail), including images captured during execution, for proof that work was completed as expected.
• Connect to other work systems to enable frontline workers to directly access the Vuforia Expert capture catalog in their daily task management tool.

Get started with APIs

Step Check:
 Plenty of enhancements for more efficient work 

For this release, we have launched enhancements to help users get more out of Step Check while spending less time in setup and review:

• New Filter option - Find it in the Step Check Dashboard, allowing users to filter sessions and images by Pass, Fail, Review needed, and Contradictions.
• Unresolved Step Check image notification - If unresolved Step Check images need review, a message now guides users to complete them before publishing.
• Step Check guided training on iOS/Android  - You can now start Step Check training from the procedure start screen menu. This speeds you through the procedure, going directly to steps needing Setup or Continued Training.

This release is packed with a bunch of these little gems to help you work more efficiently. To view the full list of Step Check enhancements, click below to view our complete release notes. 

Full Release Notes

But that's not all!

With each release, we have a ton of new improvements. Here are just a few other highlights from the last releases:

• Word Document Export - The exported Word document of a procedure has been updated to improve the visual representation (coloring/styling) of POI and part marker images.
• Step Check - Procedure authors can now rename a Step Check from a step card.
• Vuforia Settings - A new Disable/Enable Procedure and User Information in the External API setting is now available.

Release Notes

To see the full list, detailed info, and how to use these new improvements and fixes, check out the full release notes:

Full Release Notes

Here's a spotlight on what's new in the Vuforia Expert Capture 3.12.0 release:

Audit History Enhancements for
 Improved Control & Tracking for GMP 

Are controlling and addressing risks important to you? Are you using manual workflows for compliance tasks?

The Audit History tab displays all notable events that occur during the lifecycle of a procedure. With our latest enhancements, you can now also track and audit broader changes to your Organization Settings and Product Updates.  With this more comprehensive view of automated traceability, you can reduce your compliance overhead by streamlining your audits.

Learn More: Audit History

But that's not all!

With each release, we have a ton of new improvements. Here are just a few other highlights from the last releases:

• iOS - iOS/iPadOS 17 is now supported.
• Android - Android 14 is now supported.
• Audit History  - In the Audit History table, users can now select additional columns to display in the results table.

Release Notes

To see the full list, detailed info, and how to use these new improvements and fixes, check out the full release notes:

Full Release Notes